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PRIVACY POLICY



SECTION 1 - GENERAL INFORMATION


  • This Privacy Policy contains information about collection, use, storage, treatment and protection of data of users and visitors to the NextQS platform, with the purpose of demonstrating absolute transparency on the matter and clarify to all concerned about the types of data that are collected, the reasons for the collection and how users can manage or delete your personal information.

  • This Privacy Policy applies to all users and NextQS platform visitors and integrates the Terms and Conditions General Terms of Use of the services made available through this platform by the company NextQS, duly registered with the CNPJ under the nº 39.953.461/0001-14, situated in em AV PAULISTA, 1439 - BELA VISTA, hereinafter named NEXT QUEUES DESENVOLVIMENTO E LICENCIAMENTO DE PROGRAMAS DE COMPUTADORES EIRELI.

  • This document was prepared in accordance with the General Law Protection of Personal Data (Law 13.709/18), the Civil Framework of Internet (Law 12.965/14) (and EU Regulation nº 2016/6790). Furthermore, the document may be updated as a result of eventual normative update, which is why the user to periodically consult this section.


  • We hope that this Policy will help Users to understand our commitments regarding your privacy.


Definitions


  • For the purposes of this Privacy Policy, the following expressions will have the following meaning:

  • “Administrators” refers to users using the NextQS management platform and settings (manager.nextqs.com)

  • “Agents” refers to the users who use the applications responsible for the execution of the service (agent.nextqs.com)

  • “Organization” refers to a group of administrators and agents that share platform features and settings belonging to a joint venture.

  • “End Users” means users using the resources for virtual queue, monitoring of the wait in real time, entry into virtual queues and appointments through the app NextQS and kiosk.nextqs.com website

  • “Visitors” refers to users who visit our websites commercial and support channels.

  • “Users” refers to administrators, agents, users finals and visitors



SECTION 2 - HOW WE COLLECT PERSONAL DATA


  • The personal data of administrators and agents are collected by platform as follows:

  • When an administrator or agent creates an account/profile in NextQS platform: this data is the identification data basics such as email and full name. From them we can identify them, in addition to ensuring greater safety and well-being to your needs. They are aware that their profile on the platform will be accessible to all other administrators and agents of the NextQS platform that are part of your organization.

  • End user and visitor personal data is collected by platform as follows:

  • When the end user uses the services on the NextQS platform: this data is the basic identification data such as e-mail, cell phone and full name. From them, we can identify the user and visitor, in addition to ensuring greater security and wellness to your needs. End users are aware that your profile on the platform will be accessible to everyone else administrators and agents of the NextQS platform that are part of the organization whose service is being provided.

  • When visitors access commercial or support pages related to NextQS: information about interaction and access are collected by the company to ensure a better experience when visitor, for business contact or support. These data can deal with the keywords used in a search, pageviews, the URL where the user and visitor they come from, the browser they use and their access IPs, email, phone number and name among others that may be stored and retained for future submissions of platform-related communications NextQS, business contact or support.



SECTION 3 - WHAT PERSONAL DATA DO WE COLLECT?


  • The personal data collected are as follows::

  • Data for creating the account/profile on the NextQS platform: Name and email.

  • Data for optimizing navigation on commercial sites, channels support and NextQS platform: access to pages, keywords used in the search, IP address, email, name and ratings).

  • Commercial Contact and Newsletter: the email informed by visitors who choose to receive commercial contact will be collected and stored until the user requests to unsubscribe.

  • Sensitive data: NextQS platform does not collect sensitive data of user.

  • Data related to contracts: before the formalization of the contract service provider of the NextQS platform and administrators, data related to the execution may be collected and stored contractual agreement, including communications made between the company and the user.

  • Data for monitoring the virtual queue: end users who choose to inform name and cell phone, they will have this data collected for to obtain personalized service and to receive information about your service.

  • Service data: end users and agents will generate data, which will be collected, referring to the type of service, dates and time for each stage of care, from scheduling, entry in a queue, waiting time, time of call for service, start of service and end of service.



SECTION 3 - FOR WHAT PURPOSES DO WE USE PERSONAL DATA?


  • The personal data collected and stored by the NextQS platform has by purpose:

  • End-customer well-being: optimizing and improving the customer experience end customers regarding service scheduling and waiting in virtual and physical queues, as well as obtaining data to improve performance and quality of service provided by agents to end customers.

  • Platform Enhancements: Understand how agents, administrators, end users and visitors use the services available, to help with business development and techniques.

  • Commercial: Data is used to personalize content offered and generate subsidy to the platform to improve the quality in the operation of services.

  • Support: the data is used to perform service personalized based on a track record and constant improvement of services and experience of administrators, agents, users finals and visitors.

  • Profile prediction: automated processing of personal data for evaluate usage on the platform.

  • Registration data: to allow access to certain content of the platform, exclusively for registered users

  • Contract data: provide the parties with legal certainty and facilitate the conclusion of the deal.

  • The processing of personal data for purposes not provided for in this Privacy Policy will only occur upon communication prior notice to the user, so the rights and obligations here provided remain applicable.



SECTION 4 - HOW LONG IS PERSONAL DATA STORED?


  • Personal data is stored by the platform during the period necessary for the provision of the service or the fulfillment of the purposes set forth in this document, in accordance with the provisions of item I of article 15 of Law 13.709/18.

  • Data can be removed or anonymized at the users request, except in cases where the law offers another treatment.

  • Furthermore, the personal data of users can only be kept after the end of your treatment in the following cases provided for in article 16 of that law:

  • I - compliance with a legal or regulatory obligation by the controller;

  • II - study by a research body, guaranteed, whenever possible, the anonymization of personal data;

  • III - transfer to a third party, provided that the requirements are met data processing provided for in this Law;

  • IV - exclusive use of the controller, its access by a third party being prohibited, and provided the data is anonymized.



SECTION 5 - SECURITY OF STORED PERSONAL DATA


  • The platform undertakes to apply the technical measures and organizations capable of protecting personal data from unauthorized access. authorized and situations of destruction, loss, alteration, communication or dissemination of such data.

  • Data is encrypted using "secure socket technology layer" (SSL) that guarantees the transmission of data in a secure and confidential, so that the transmission of data takes place in an encrypted and encrypted way.

  • The platform does not disclaim liability for exclusive fault third-party, such as in the case of a hacker or cracker attack. The website undertakes to notify users in the event of any violation security of your personal data.

  • The personal data stored are treated with confidentiality, within legal limits. However, we may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



SECTION 6 - DATA SHARING


  • Sharing data from administrators, agents and users final results occurs only with data referring to publications performed by themselves, such actions are shared publicly with the other administrators and agents belonging to the same organization.

  • Sharing visitor data only occurs with the data referring to publications made by the user, such as actions are only shared internally with employees and NextQS service providers.



SECTION 6 - WILL THE PERSONAL DATA STORED BE TRANSFERRED TO THIRD PARTIES?


  • The personal data of administrators and visitors may be shared with the following legal entity: Starled Projetos com headquarters in Brazil registered under CNPJ 09.477.497/0001-65 and SPIDER STAR TECHNOLOGY headquartered in Portugal registered under the person number collective 514328460. The nominated third parties receive the data in as necessary to enable them to make contacts in context of interest on the NextQS platform.

  • The name, email and phone number of administrators, agents and visitors may be transferred to third-party platforms for the purpose of exclusive for commercial or corporate communication automation by NextQS employees and nominated third parties.

  • Admins and agents have access to personal data between them own and end users to the extent necessary to allow them to manage and perform services through the platform.

  • Technology providers may be located or have facilities located in different countries. Under these conditions, transferred personal data may be subject to the laws of jurisdictions in which the service provider or its facilities are located.

  • By accessing our services and providing your information, you are consenting to the processing, transfer and storage of this information in other countries.

  • When you are redirected to a third party application or website, you will no longer be governed by this Privacy Policy or the Terms of Service for our platform. we are not responsible by the privacy practices of other sites and we encourage you to read their privacy statements.



SECTION 07 - COOKIES OR NAVIGATION DATA


  • Cookies refer to text files sent by the platform to the users and visitors computer and which are stored on it, with information related to navigation on the website, platform and applications. Such information is related to the data of access as location and time of access and are stored by the browser for administrators, agents, end customers and visitors so that the platform server can read them later in order to to customize the platform services.

  • Administrators, agents, end customers and visitors express know and accept that a data collection system can be used browsing data through the use of cookies.

  • The persistent cookie remains on the hard drive after the browser is closed and will be used by the browser on visits subsequent. Persistent cookies can be removed by following your browser instructions. The session cookie is temporary and disappears after the browser is closed. ITS possible to reset your web browser to decline all cookies, however some features of the platform may not work correctly if the ability to accept cookies is disabled.



SECTION 8 - CONSENT


  • When using the services and providing personal information on platform, the user is consenting to this Privacy Policy Privacy.

  • Administrators, agents, end users and visitors, when register, express knowledge and can exercise their rights of cancel your registration, access and update your personal data and guarantee the veracity of the information provided by it.

  • Administrators, agents, end users and visitors have right to withdraw your consent at any time, to do so should contact us via email [email protected] or through the channel https://sac.starled.com.br/support/home



SECTION 9 - CHANGES TO THIS PRIVACY POLICY


  • We reserve the right to modify this Privacy Policy at any time, so it is recommended that administrators, agents, end users and visitors, review it frequently.

  • Changes and clarifications will take effect immediately. after its publication on the platform. When changes are made users will be notified. When using the service or providing personal information after any modifications, administrators, agents, end users and visitors demonstrate their compliance with the new standards.

  • In the event of the merger or sale of the platform to another company, the data can be transferred to the new owners so that the permanence of the services offered.



SECTION 10 - JURISDICTION FOR CONFLICT RESOLUTION


  • For the settlement of disputes arising from this instrument, Brazilian law will be fully applied.

  • Any disputes must be presented in the district court where the companys headquarters are located.
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